Question 1

Do I need an account to place an order?

Accepted Answer

No. You can check out as a guest. Creating an account lets you track orders, save addresses, and reorder faster, but it is not required.

Question 2

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, Mastercard, American Express, Discover), Shop Pay, Apple Pay, and Google Pay. For bulk or recurring orders, we can also arrange net-30 terms on approval.

Question 3

Can I modify or cancel my order after placing it?

Accepted Answer

If your order has not shipped yet, we can usually make changes or cancel it. Contact us as soon as possible at support@solidbarrel.com or call (903) 441-3399. Once an order ships, it cannot be canceled, but you can initiate a return.

Question 4

Do you offer volume discounts?

Accepted Answer

Yes. Visit our Bulk Orders page to submit an inquiry and our team will build a custom quote based on your needs.

Question 5

How long does shipping take?

Accepted Answer

Standard ground shipments arrive in 3 to 7 business days. LTL freight for drums and totes typically takes 5 to 10 business days. We ship from Taylor, Texas.

Question 6

Do you ship internationally?

Accepted Answer

Currently we ship within the continental United States, Alaska, and Hawaii. International shipping is not available at this time, but contact us if you have a specific need and we will see what we can do.

Question 7

How are large items like drums and totes shipped?

Accepted Answer

Steel drums, IBC totes, and large orders ship via LTL freight on pallets. We palletize, stretch-wrap, and add corner protectors. After ordering, we will confirm delivery details like liftgate or dock delivery.

Question 8

What if my order arrives damaged?

Accepted Answer

Contact us right away with photos of the damage. We will file a freight claim and send a replacement as quickly as possible. We stand behind every shipment.

Question 9

Are your drums new or reconditioned?

Accepted Answer

We sell new containers unless a product listing explicitly says otherwise. Every item description includes full specifications so you know exactly what you are getting.

Question 10

What materials are your containers made from?

Accepted Answer

We carry carbon steel drums, stainless steel drums, HDPE (high-density polyethylene) totes and pails, and fiber/cardboard drums. Material is always listed on the product page.

Question 11

Are your containers UN-rated?

Accepted Answer

Many of our drums and pails are UN-rated for hazardous material transport. Check the product page for UN certification details. If you need help finding a UN-rated container, contact us.

Question 12

Can I order sample quantities?

Accepted Answer

Yes. Our standard online listings let you order as few as one unit. This is a great way to evaluate a product before committing to a bulk order.

Question 13

What counts as a bulk order?

Accepted Answer

There is no strict minimum, but we generally offer volume pricing starting at pallet quantities. Submit an inquiry on our Bulk Orders page and we will put together a quote.

Question 14

Can you set up recurring shipments?

Accepted Answer

Absolutely. We work with many customers on scheduled deliveries — monthly, quarterly, or on a custom cadence. Let us know your needs when you submit a bulk inquiry.

Question 15

Do you offer net-30 or credit terms?

Accepted Answer

For qualified businesses placing recurring or large orders, we can offer net-30 terms on approval. Reach out to our team to start the application.

Frequently asked questions

Ordering

Shipping & Delivery

Products

Bulk & Wholesale

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